Service & Support
Here you will find information and tools to help you work with our products.
Announcements
Our customers can find important dates here. For example, on upcoming maintenance work on our servers.
Planned maintenance windows 2020 in the Bremen data center for the ASP divisions
Scheduled ASP Maintenance Window 2020
The following ASP maintenance windows are planned for calendar year 2020:
Tuesday, 21.01.2020, 20:00 – 24:00, rule maintenance window
Software Update Advantage Customs 16, Advantage Compliance and Advantage Delivery
Sunday, 09.02.2020, 08:00 – 18:00, regular maintenance window
Technical maintenance window in the dbh data center
Tuesday, 03.03.2020, 20:00 – 24:00, rule maintenance window
Software Update Advantage Customs 16, Advantage Compliance and Advantage Delivery
Tuesday, 14.04.2020, 20:00 – 24:00, rule maintenance window
Software Update Advantage Customs 17 Part 1, Advantage Compliance and Advantage Delivery
Tuesday, 28.04.2020, 20:00 – 24:00, rule maintenance window
Software Update Advantage Customs 17 Part 2, Advantage Compliance and Advantage Delivery
Sunday, 10.05.2020, 08:00 – 18:00, Rule Maintenance Window
Technical maintenance window in the dbh data center
Tuesday, 09.06.2020, 20:00 – 24:00, rule maintenance window
Software Update Advantage Customs 17, Advantage Compliance and Advantage Delivery
Tuesday, 21.07.2020, 20:00 – 24:00, rule maintenance window
Software Update Advantage Customs 17, Advantage Compliance and Advantage Delivery
Sunday, 09.08.2020, 08:00 – 18:00, regular maintenance window
Technical maintenance window in the dbh data center
Tuesday, 15.09.2020, 20:00 – 24:00, rule maintenance window
Software Update Advantage Customs 17, Advantage Compliance and Advantage Delivery
Tuesday, 27.10.2020, 20:00 – 24:00, Rule Maintenance Window
Software Update Advantage Customs 17, Advantage Compliance and Advantage Delivery
Sunday, 08.11.2020, 08:00 – 18:00, Regular Maintenance Window
Technical maintenance window in the dbh data center
Tuesday, 08.12.2020, 20:00 – 24:00, rule maintenance window
Software Update Advantage Customs 17, Advantage Compliance and Advantage Delivery
Technical maintenance windows 2020 in the Bremen data center
The following technical maintenance windows are planned for calendar year 2019:
Sunday, 09.02.2020, 08:00 – 18:00, regular maintenance window
Technical maintenance window in the dbh data center
Sunday, 10.05.2020, 08:00 – 18:00, Rule Maintenance Window
Technical maintenance window in the dbh data center
Sunday, 09.08.2020, 08:00 – 18:00, regular maintenance window
Technical maintenance window in the dbh data center
Sunday, 08.11.2020, 08:00 – 18:00, Regular Maintenance Window
Technical maintenance window in the dbh data center
Other events
Dates and information about our events, trade fair participations, trainings and seminars can be found in the event area on our website. Click the link to get there.
Downloads
At this point, we provide our customers with information and programs to help them work with our products.
Log-in with the Citrix Client
We make some dbh products available to you via a web interface (the so-called “Citrix Access Gateway”). To access it, you need the Citrix Client.
Minimum requirement is a Citrix Receiver version 3, we generally recommend using the latest version. The download is done directly from the manufacturer.
Remote maintenance with TeamViewer
With TeamViewer, our service desk has the option to look over your shoulder with your PC when you have a problem. You can use the tool to allow our Service Desk employees to remotely control your computer. The control of who accesses your computer remains in your hands thanks to password protection.
Please use the tool only if you are asked to do so by one of our Service Desk employees.
If you need help installing or accessing our applications, please contact our Service Desk.
Contact support
Support Advantage Compliance
Support Advantage Container Freight Station
Support Advantage Customs
Support Advantage Customs - ZOD
Service hours: Mon. – Fr. 8:00 a.m. – 6:00 p.m.
Phone. 0900 1 752559 (EUR 1.85/min. from the fixed network of The German Telecoms Mobile phone prices may vary.)
Email: support@dbh.de
Support Advantage Delivery
Support Advantage Compliance Präferenzmanagement
Support AHT (Airfreight Handling Tool)
Support ALPO (Advantage Logistics and Port Organization)
Support BIP (Business Integration Platform)
Support BIT (Business Information and Tracking)
Support BHT (Bremer Hafentelematics)
Support BREPOS
Support CARGO ONLINE
Support CODIS
Support COMPASS
Support SAP Solutions
Support SPEEDY
Support WADIS
Support Wilhelmshaven, Port Community System
Not a customer yet? Then the sales staff are the right contact for you! Please use our Contact form.
