Customs Clearance
Advantage Customs / On Demand
Mon. - Fri. 8:00 a.m. - 6:00 p.m.
Compliance & Risk Management
Advantage Compliance
Mon. - Fri. 8:00 a.m. - 6:00 p.m.
Shipping System
Advantage Delivery
Mon. - Fri. 8:00 a.m. - 5:00 p.m.
SAP Plug-Ins
dbh Solutions in the SAP System
Mon. - Fri. 8:00 a.m. - 6:00 p.m.
Microsoft Extensions
dbh Solutions in Microsoft Business Central
Mon. - Fri. 8:00 a.m. - 6:00 p.m.
Transportation Management
Fiduz
Mon. - Fri. 8:00 a.m. - 5:00 p.m.
Shipping and Ports
BHT/WHT, ALPO, BIP, SIS, BIT, ANSW, DACOM, BREPOS, CODIS, WADIS
Mon. - Fri. 8:00 a.m. - 5:00 p.m.
Container Exemption
German Ports
Mon. - Fri. 8:00 a.m. - 5:00 p.m.

Download Depot –
Know how.

Helpful downloads and guides for using our support programs, information on GDPR and other topics.

Citrix-Client
We provide some dbh products via a web interface (known as the “Citrix Access Gateway”). To access it, you’ll need the Citrix Client. The minimum requirement is the Citrix Workspace App; we generally recommend using the latest version. You can download it directly from the manufacturer.
Citrix Workspace™ app für Windows

Kompatibel mit Windows 11, 10, Windows Server 2025, 2022, 2029

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Citrix-Client (2FA)
For security reasons, it is necessary to set up and use two-factor authentication. Without it, you will not be able to connect to dbh via Citrix. You can find quick guides on setting up and using two-factor authentication here.
Einrichtung-2FA-Citrix

Anleitung zur Einrichtung einer Zwei-Faktor-Authentifizierung (2FA) für die Citrix-Umgebung

pdf, 457 KB Herunterladen
Anmeldung-2FA-Citrix

Anleitung zur Anmeldung mit einer Zwei-Faktor-Authentifizierung (2FA) in der Citrix-Umgebung

pdf, 166 KB Herunterladen
FAQs-2FA-Citrix

Häufig gestellte Fragen zu einer Zwei-Faktor-Authentifizierung (2FA) in der Citrix-Umgebung

pdf, 34 KB Herunterladen
Setup-2FA-Citrix (EN)

Instructions for setting up two-factor authentication (2FA) for the Citrix environment

pdf, 462 KB Herunterladen
Login-2FA-Citrix (EN)

Instructions for logging in with two-factor authentication (2FA) in the Citrix environment

pdf, 175 KB Herunterladen
Data Processing Agreement (AVV)
Under the DSGVO, every company that has personal data processed on its behalf—that is, by a service provider such as dbh—must enter into a Data Processing Agreement.
Auftragsverarbeitungsvertrag (AVV)

Bitte füllen Sie den Vertrag aus und vergessen Sie auf Seite 6 nicht, Ihren Datenschutzbeauftragten anzugeben (sofern vorhanden). Da Art. 28 Absatz 9 der DSGVO regelt, dass „der Vertrag schriftlich abzufassen ist, was auch in elektronischer Form erfolgen kann, senden Sie uns den durch Sie ausgefüllten und unterzeichneten Vertrag bitte gern direkt als PDF per E-Mail an datenschutz@dbh.de zurück.

pdf, 337 KB Herunterladen
Agreement on Commissioned Data Processing (DPA)

Please complete the contract and do not forget to indicate your data protection officer (if applicable) on page 6. As Article 28(9) of the GDPR stipulates that “the contract shall be in writing, which may also be in electronic form,” please return the completed and signed contract to us directly as a PDF file by email to datenschutz@dbh.de.

pdf, 233 KB Herunterladen
DocuSign
With dbh, you can quickly and easily sign contracts digitally with maximum legal certainty (eIDAS-compliant).
Anleitung zu DocuSign

Schrittweise Erklärung wie Sie Vertragsdokumente von dbh mit DocuSign rechtlich bindend digital unterzeichnen können

pdf, 921 KB Herunterladen
Vertragsdokumente mit DocuSign unterzeichnen

Wir erklären Ihnen in diesem Video, wie Sie Vertragsdokumente digital mit DocuSign zeichnen können.

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DSGVO
All dbh products and solutions, as well as our workflows, are GDPR-compliant. This has been coordinated with the data protection experts at datenschutz nord.
Kundeninformation zur Datenverarbeitung gemäß EU-DSGVO

Information zu welchem Zweck Ihre Daten auf Grundlage unserer Verträge, die Sie mit uns eingehen, verarbeitet werden

pdf, 168 KB Herunterladen
Teamviewer
TeamViewer allows our Service Desk to look over your shoulder and help you resolve an issue on your computer. You can use this tool to allow our Service Desk staff to remotely control your computer. Thanks to password protection, you retain control over who accesses your computer. Please use this tool only when asked to do so by one of our Service Desk staff members.
Teamviewer™ app für Windows

Kompatibel mit Windows 11, 10, 8.1, 8, 7, Windows Server (ab 2008 R2)

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ATLAS News – Stay informed.

Here you will find ATLAS participant information immediately after publication – including customs notices on software changes and possible technical or operational impacts.

Unser kostenloser Newsletter informiert Sie regelmäßig per E-Mail über Produktneuheiten und Sonderaktionen. Ihre hier eingegebenen Daten werden lediglich zur Personalisierung des Newsletters verwendet und nicht an Dritte weitergegeben. 

Quick Help – We're by your side.

In daily business, what counts is: Short distances. Sensible solutions.
We clarify your concerns, provide quick answers and connect you directly with the right specialists for you.

Customer Information System (KIS)
Everything important in one place:
Current, product-specific information, instructions, version notes and product news. So you can work more efficiently, make decisions with more confidence and not miss anything.
Go to KIS
General Contact Form
Do you have a question or a specific concern? Send us your message via the central contact form. We'll get back to you with a clear next step. Within 24 hours. Guaranteed.
Go to Contact Form
Support
When things get complex, we're here for you: Our support team assists you professionally, transparently and solution-oriented. We analyze, prioritize and resolve – so your operations continue to run smoothly.
Go to Support