OUR SERVICES

We are digitalising the logistics chains of the world — not only by implementing software for all areas of logistics, but also through the professional consulting services offered by our experienced employees. To make sure that it is not just your technology that is kept up-to-date, our experts regularly invite you to seminars and events. So you can confidently tackle the challenges you face in your work environment.  

OUR CONSULTING SERVICES

The dbh Business Consulting team is made up of experts with many years of experience. For customs solutions alone, we currently have 12 employees  and they are all familiar with the processes involved in the customs environment thanks to practical experience in this area. 

We also have consultants with proven expertise in other areas such as freight forwarding and port operations who are on hand to assist you.


SAP — CONSULTING AND DEVELOPMENT

As a SAP service partner with a wealth of expertise in foreign trade, customs and transport logistics, we offer tailored consulting services covering the entire SAP environment. We also offer a wide range of SAP plug-ins for all customs processes — easy-to-implement tools that have proven their worth with our customers.  


AEO — Authorised Economic Operator

dbh is AEO-S certified. Drawing on many years of experience and working in cooperation with a consulting firm, dbh is able to advise you on the analysis, planning and completion of your own AEO certification.

SEMINARS

Our services include training sessions, seminars and webinars on our products and relevant topics relating to customs and foreign trade, preference calculation, supplier's declarations, dispatch systems and export control.

ADVANTAGE CUSTOMS SEMINARS

Our annual Advantage Customs seminars keep customs officers and import and export administrators up-to-date on customs and foreign trade matters, as well as providing information on release upgrades and current issues. The day seminars take place on various dates at different locations throughout Germany.

Over 400 participants attended the seminars in 2016. The seminars are taking place again in 2017. Further information, the agenda and the registration form is available here.

Go to AC seminars
 

USER TRAINING SESSIONS

Do you have new employees on board or do you want advanced training? We offer computer-based user training sessions for the following products, among others:

  •     Advantage Customs customs handling
  •     CARGO ONLINE forwarding software
  •     CARGO ONLINE List & Label function

The user training sessions can be held either online or at your company premises. Naturally, the training content will be tailored to your specific requirements and adapted in line with the participants' level of knowledge.

Contact our sales team at sales(at)dbh.de or by telephone on +49 421 30902-700 — we will be happy to prepare a quote for you.

FREE WEBINARS

In our free webinars, we introduce you to the topics below and give you ideas for practical implementation in your business.

The seminar is transmitted live to your PC using the TeamViewer software. You listen to our presenter over the telephone and, of course, have the opportunity to ask any questions you may have. The webinars are approximately 20 minutes long.

WE ARE CURRENTLY OFFERING WEBINARS ON THE FOLLOWING TOPICS

Please do not hesitate to contact us if there are other topics you are interested in!

OPERATION OF YOUR IT INFRASTRUCTURE

We are happy to take over the operation and maintenance of the applications in our high-performance data centre in Bremen. We host your hardware and software or undertake ASP operation, i.e. hosting and maintenance of the applications, in accordance with your requirements.

SAVE IT COSTS BY OUTSOURCING

You do not need to invest in IT infrastructure  yourself to benefit from the latest technology. We take care of the maintenance and upkeep for you. Save on hardware and personnel costs!

dbh DATA CENTRE: SECURE AND SUSTAINABLE

Our data centre is operated to the highest standards of data security and system stability. At the same time, we ensure that it is operated in a sustainable manner in the sense of green IT.

We provide many functions in the form of software as a service (SaaS) via the dbh cloud. Benefit of the cloud: You can access the applications from anywhere via the Internet.

IT SERVICES FROM dbh

The logistics of today requires fast, flexible and cost-effective IT solutions to support logistics processes. It is no longer possible to run a profitable business if you do not have efficient information technology. IT is therefore crucial to competitiveness.

Our IT services offer your company the opportunity to outsource your digital infrastructure to our data centres and allow your applications to be looked after by our specialists.

IN-HOUSE OPERATION OR HOSTING — YOU DECIDE

You are one of the "big players" in the customs world and have your own server infrastructure? Then in-house operation is definitely a good option for your company. We will be happy to assist you with commissioning and maintenance. Alternatively, we can take over the hosting of your hardware and software or offer ASP operation at our data centre in Bremen.

SUPPORT: PROFESSIONAL AND TECHNICALLY PROFICIENT

Professional and technical support is provided by qualified dbh employees. This support starts right at the hotline: seven employees—all with relevant professional experience—not only take your calls and emails, but also provide direct assistance: Two-thirds of support requests received are resolved immediately. The rest are processed further internally and are usually resolved within a very short period of time. Various support service levels are available to you — if needed, we can be available 24/7.

CONVERSION SERVICE: THE RIGHT DATA FORMAT EVERY TIME

The electronic exchange of data between different IT systems can only take place if the data is available in a format that can be recognised by the relevant system. Because a range of different formats (e.g. EDIFACT, XML, CSV) are used both nationally and internationally, data formats often need to be converted before the data can be processed further by other IT systems. dbh can take care of this conversion for you if required.

ARCHIVING: COMPLIANT WITH AUDIT REQUIREMENTS AND GERMAN PRINCIPLES FOR ORDERLY ACCOUNTING (GoBD)

We help you to set up an electronic archive and offer a solution for legally compliant long-term archiving.

CONTACT

Do you have a question? Then get in touch via our contact form.


Contact details for the dbh Sales team 
+49 (0) 421 30902-700 or sales(at)dbh.de

Are you interested in our products and consultancy services, or do you need some help with your dbh software? Our sales team will gladly advise you to help find the perfect solution for your company. 

Contact page  Customer Support