Service & Support

Here you will find information and tools to help you work with our products.

Announcements

Our customers can find important dates here. For example, on upcoming maintenance work on our servers.

Planned maintenance windows 2020 in the Bremen data center for the ASP divisions

Scheduled ASP Maintenance Window 2020

The following ASP maintenance windows are planned for calendar year 2020:

Tuesday, 21.01.2020, 20:00 – 24:00, rule maintenance window

Software Update Advantage Customs 16, Advantage Compliance and Advantage Delivery

Sunday, 09.02.2020, 08:00 – 18:00, regular maintenance window

Technical maintenance window in the dbh data center

Tuesday, 03.03.2020, 20:00 – 24:00, rule maintenance window

Software Update Advantage Customs 16, Advantage Compliance and Advantage Delivery

Tuesday, 14.04.2020, 20:00 – 24:00, rule maintenance window

Software Update Advantage Customs 17 Part 1, Advantage Compliance and Advantage Delivery

Tuesday, 28.04.2020, 20:00 – 24:00, rule maintenance window

Software Update Advantage Customs 17 Part 2, Advantage Compliance and Advantage Delivery

Sunday, 10.05.2020, 08:00 – 18:00, Rule Maintenance Window

Technical maintenance window in the dbh data center

Tuesday, 09.06.2020, 20:00 – 24:00, rule maintenance window

Software Update Advantage Customs 17, Advantage Compliance and Advantage Delivery

Tuesday, 21.07.2020, 20:00 – 24:00, rule maintenance window

Software Update Advantage Customs 17, Advantage Compliance and Advantage Delivery

Sunday, 09.08.2020, 08:00 – 18:00, regular maintenance window

Technical maintenance window in the dbh data center

Tuesday, 15.09.2020, 20:00 – 24:00, rule maintenance window

Software Update Advantage Customs 17, Advantage Compliance and Advantage Delivery

Tuesday, 27.10.2020, 20:00 – 24:00, Rule Maintenance Window

Software Update Advantage Customs 17, Advantage Compliance and Advantage Delivery

Sunday, 08.11.2020, 08:00 – 18:00, Regular Maintenance Window

Technical maintenance window in the dbh data center

Tuesday, 08.12.2020, 20:00 – 24:00, rule maintenance window

Software Update Advantage Customs 17, Advantage Compliance and Advantage Delivery

Technical maintenance windows 2020 in the Bremen data center

The following technical maintenance windows are planned for calendar year 2019:

Sunday, 09.02.2020, 08:00 – 18:00, regular maintenance window

Technical maintenance window in the dbh data center

Sunday, 10.05.2020, 08:00 – 18:00, Rule Maintenance Window

Technical maintenance window in the dbh data center

Sunday, 09.08.2020, 08:00 – 18:00, regular maintenance window

Technical maintenance window in the dbh data center

Sunday, 08.11.2020, 08:00 – 18:00, Regular Maintenance Window

Technical maintenance window in the dbh data center

Other events

Dates and information about our events, trade fair participations, trainings and seminars can be found in the event area on our website. Click the link to get there.

Downloads

At this point, we provide our customers with information and programs to help them work with our products.

Log-in with the Citrix Client

We make some dbh products available to you via a web interface (the so-called “Citrix Access Gateway”). To access it, you need the Citrix Client.
Minimum requirement is a Citrix Receiver version 3, we generally recommend using the latest version. The download is done directly from the manufacturer.

Remote maintenance with TeamViewer

With TeamViewer, our service desk has the option to look over your shoulder with your PC when you have a problem. You can use the tool to allow our Service Desk employees to remotely control your computer. The control of who accesses your computer remains in your hands thanks to password protection.

Please use the tool only if you are asked to do so by one of our Service Desk employees.

If you need help installing or accessing our applications, please contact our Service Desk.

Contact support

Support Advantage Compliance

Service hours: Mon. – Fr. 8:00 a.m. – 6:00 p.m.

Phone. +49 421 30902-22

Email: support@dbh.de

Support Advantage Container Freight Station

Service hours: Mon. – Fr. 8:00 a.m. – 5:00 p.m.

Phone. +49 421 30902-33

Email: support@dbh.de

Support Advantage Customs
Service hours: Mon. – Fr. 8:00 a.m. – 6:00 p.m.

Phone. +49 421 30902-22

Email: support@dbh.de

Support Advantage Customs - ZOD
For customers without a maintenance contract.

Service hours: Mon. – Fr. 8:00 a.m. – 6:00 p.m.

Phone. 0900 1 752559 (EUR 1.85/min. from the fixed network of The German Telecoms Mobile phone prices may vary.)

Email: support@dbh.de

Support Advantage Delivery
Service hours: Mon. – Fr. 8:00 a.m. – 6:00 p.m.

Phone. +49 421 30902-22

Email: support@dbh.de

Support Advantage Preference
Service hours: Mon. – Fr. 8:00 a.m. – 6:00 p.m.

Phone. +49 421 30902-22

Email: support@dbh.de

Support AHT (Airfreight Handling Tool)
Service hours: Mon. – Fr. 8:00 a.m. – 6:00 p.m.

Phone. +49 421 30902-22

Email: support@dbh.de

Support ALPO (Advantage Logistics and Port Organization)

Service hours: Mon. – Fr. 8:00 a.m. – 5:00 p.m.

Phone. +49 421 30902-33

Email: support@dbh.de

Support BIP (Business Integration Platform)

Service hours: Mon. – Fr. 8:00 a.m. – 5:00 p.m.

Phone. +49 421 30902-33

Email: support@dbh.de

Support BIT (Business Information and Tracking)

Service hours: Mon. – Fr. 8:00 a.m. – 5:00 p.m.

Phone. +49 421 30902-33

Email: support@dbh.de

Support BHT (Bremer Hafentelematics)

Service hours: Mon. – Fr. 8:00 a.m. – 5:00 p.m.

Phone. +49 421 30902-33

Email: support@dbh.de

Support BREPOS

Service hours: Mon. – Fr. 8:00 a.m. – 5:00 p.m.

Phone. +49 421 30902-33

Email: support@dbh.de

Support CARGO ONLINE

Service hours: Mon. – Fr. 8:00 a.m. – 5:00 p.m.

Phone. +49 421 30902-34

Email: support@dbh.de

Support CODIS

Service hours: Mon. – Fr. 8:00 a.m. – 5:00 p.m.

Phone. +49 421 30902-33

Email: support@dbh.de

Support COMPASS

Service hours: Mon. – Fr. 8:00 a.m. – 5:00 p.m.

Phone. +49 421 30902-34

Email: support@dbh.de

Support SAP Solutions

Service hours: Mon. – Fr. 8:00 a.m. – 5:00 p.m.

Phone. +49 421 30902-22

Email: support@dbh.de

Support SPEEDY

Service hours: Mon. – Fr. 8:00 a.m. – 5:00 p.m.

Phone. +49 421 30902-34

Email: support@dbh.de

Support WADIS

Service hours: Mon. – Fr. 8:00 a.m. – 5:00 p.m.

Phone. +49 421 30902-33

Email: support@dbh.de

Support Wilhelmshaven, Port Community System

Service hours: Mon. – Fr. 8:00 a.m. – 5:00 p.m.

Phone. +49 421 30902-33

Email: support@dbh.de

Not a customer yet? Then the sales staff are the right contact for you! Please use our Contact form.