Service & Support

Here you will find information and tools to help you work with our products.

Contact support

Advantage Customs

(Customs management)

Phone: +49 421 30902-22
E-Mail: support@dbh.de
Service hours : Mon. – Fr. 8:00 a.m. – 18:00 p.m.

Advantage Compliance

(Sanctions list check, export control, tariff classification, origin management, preference calculation)

Phone: +49 421 30902-22
E-Mail: support@dbh.de
Service hours: Mon. – Fr. 8:00 a.m. – 06:00 p. m.

SAP Plug-Ins

Phone: +49 421 30902-22
E-Mail: support@dbh.de
Service hours: Mo. – Fr. 8:00 p.m. – 18:00 a.m.

Advantage Customs – ZOD

For customers without a maintenance contract.
Phone: 0900 1 752559 (2,44 EUR/Min. from the fixed network of The German Telecoms Mobile prices may vary.)
E-Mail: support@dbh.de

Service hours: Mon. – Fr. 8:00 a.m. – 18:00 p.m.

Advantage Delivery

(Shipping system)
Phone: +49 421 30902-22
E-Mail: support@dbh.de
Service hours: Mon. — Fr. 8:00 a.m. – 17:00 p.m.

Shipping and Port

BHT/WHT, ALPO, BIP, SIS, BIT, ANSW, DACOM, BREPOS, CODIS, WADIS
Phone: +49 421 30902-33
E-Mail: support@dbh.de

Service hours: Mon. – Fr. 8:00 a.m. –17:00 p.m.

Not a customer yet? Then the sales staff are the right contact for you! Please use our Contact form.

Announcements

Our customers can find important dates here. For example, on upcoming maintenance work on our servers.

Planned maintenance windows 2020 in the Bremen data center for the ASP divisions

Other events

Dates and information about our events, trade fair participations, trainings and seminars can be found in the event area on our website. Click the link to get there.

Downloads

At this point, we provide our customers with information and programs to help them work with our products.

Log-in with the Citrix Client

We make some dbh products available to you via a web interface (the so-called “Citrix Access Gateway”). To access it, you need the Citrix Client.
Minimum requirement is a Citrix Receiver version 3, we generally recommend using the latest version. The download is done directly from the manufacturer.

Remote maintenance with TeamViewer

With TeamViewer, our service desk has the option to look over your shoulder with your PC when you have a problem. You can use the tool to allow our Service Desk employees to remotely control your computer. The control of who accesses your computer remains in your hands thanks to password protection.

Please use the tool only if you are asked to do so by one of our Service Desk employees.

If you need help installing or accessing our applications, please contact our Service Desk.