Action-related email features in Advantage Customs

Email Automation

In all areas of transport-involved companies, there is a need to obtain information in a timely manner. For example, requirements consist of logistics to inform the recipient at the same time at the time of the opening of a shipment of goods. Conversely, it is of interest to the principal to obtain information on the receipt of the goods from the consignee. The customs clerk, in turn, only wants to take action in Advantage Customs when the customs return requires intervention or a filing deadline expires. Service providers would like to proactively inform their customers about the current status of an import clearance, a custody inventory or an export transaction as part of a service to create transparency in the shipment of goods.

The e-mail automation in the Advantage Customs customs software meets all these requirements and supports your processes!


Your benefits through email automation

  • Automatic and action-based e-mail
  • For all shipments and exports
  • Proactive status messages/li>
  • Simplified exchange of information with all stakeholders

Proactive status messages

With Advantage Customs it is possible to send e-mails about goods shipments and exports automatically and action-related within your company, to the recipient of the goods or to participating service companies. Customs documents included in the annex. Advantage Customs thus offers comprehensive support options for a smooth and prompt exchange of information in a wide variety of procedures.

Would you like to get to know our e-mail function?

Simplify communication with the Advantage Customs email feature

What would you like to be informed about yourself or inform others about? The email function can be customized according to your needs. Here is a brief overview of the possibilities of e-mail automation:

SumA – Summary Registration

In SumA, it is helpful and important to keep track of the deadline. For this purpose, an advance warning time in days before the deadline of the SumA stock can be entered in the e-mail function. This way, you will receive an automated information in time with a list of SumA operations for which the registration deadline will be in the next few days and you will not be able to miss anything by mistake.

AES Automated Export System – ATLAS Export

The AES section enables the generation of automatic e-mails in Advantage Customs after the opening/presentation of an export procedure. At the same time, they are sent to a recipient registered in the process. It is also possible to enter more than one e-mail address. The recipients can be notified of various actions, such as acceptance, transfer, investigation, non-acceptance, cancellation, confirmation of outgoing mail, etc.

The e-mail subject line can be configured, e.g. with dynamic values such as the reference number, country of destination, MRN, user, loading location, etc., to keep your inbox organized.

Procedure NCTS

After opening a shipping procedure via NCTS, Advantage Customs can automatically generate e-mails and send them to a recipient stored in the process. The mail contains in the appendix the shipping companion or opening document and in the subject the MRN with the words “NCTS – zV/NV opened”.

The triggering event is the receipt of the message E_ZV_MAN or E_ZV_AUT in the simplified procedure or message E_TN_ACK in the normal procedure.

In the NCTS Receive section in Advantage Customs, an email can be sent to any recipient as soon as the unloading permit (E_UP) is received.

Alternatively, this is also possible when the input display is displayed. The e-mail contains the MRN and the addition “received by the zE” in the subject. In the appendix, the data of the input display are clearly attached as reporting data in PDF format.

Cross-procedural customs status feedback

It is possible to generate e-mails by the user from all status changes by means of a customs response (in case of release, error message, rejection, etc.) or from the reporting data (customs value info, tax notice). Customs documents, such as the tax notice, can be sent as a PDF attachment.

It should be noted that sending e-mails generally does not have a customs-law-related objection, but serves only as a simple and fast means of information.

Your contact to dbh

You have a question?

You have a question? Then write to us via our contact form.

Your contact to our sales department

Your contact to the dbh sales department
+49 421 30902-700 or

Do you use one of our products and need support? Our support team will be happy to advise you.